Oncor, a company that provides electricity to the Dallas-Fort Worth region, engaged Tyler to provide Tableau consulting services and data warehousing services. They wanted to improve their analytics capabilities for their field engineers when responding to major electrical outages in the surrounding cities of Dallas, Fort Worth, and Denton. To help with this, they needed an easy-to-use and live dashboard to quickly troubleshoot and resolve these outages. Tyler was able to create custom algorithms and dashboards that provide field engineers with immediate access to customer outage information. Through collaboration with Oncor’s IT, business, and executive teams, Tyler conducted detailed analyses of the tasks and problems to be addressed, designed the process and visualizations, and tested and shared the charts for detailed analysis. These solutions have helped Oncor establish a strong BI environment and drive adoption of their new Tableau platform.